TECHNICAL CUSTOMER SUPPORT – FRENCH SPEAKER

Contract type: Permanent
Workplace: Madrid, Spain

For an international foodtech company providing digital solutions for restaurants and food industry businesses, we are looking for a:

TECHNICAL CUSTOMER SUPPORT – FRENCH SPEAKER

who will play a key role in the company’s international growth and will be responsible for:

  • Remotely managing the deployment and configuration of installed solutions.
  • Providing Level 1 and Level 2 support for advanced configurations.
  • Diagnosing and resolving technical incidents.
  • Training and supporting end users.
  • Coordinating escalations and post-sales service decisions.
  • Collaborating with the French sales team and the support team in France.


Requirements:

  • At least 2 years of experience in technical support roles.
  • Strong knowledge of networks (WAN, LAN, WiFi, Firewall, Routing).
  • Experience with IT devices (PCs, printers, routers, servers, etc.).
  • Excellent communication, problem-solving, and stress management skills.
  • Autonomous, well-organized, and customer-oriented.
  • Fluent French is mandatory.


Work location: Madrid.

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